Frequent Ask Questions

Where are we located ?

Our name is “Bali Palms” and we are located in the Tabanan Regency in West Bali. We are hidden away from the bustling tourist scene, about 2 ½ hours from the International Airport

What do we offer ?

We believe “Bali Palms” is the preferred destination for what are often called “Retreats” or “Escapes” in Bali. We set out to create a friendly “Home away from Home” atmosphere.

We are not a typical “hotel” – and due to our unique location – if you are looking for a party atmosphere this is probably not the place for you.

We offer a number of pre-packaged options for your getaway, each catering to different personal needs.

Each package comes with accommodation, transport and all meals, along with selected activities – that can be added to as you wish. Please note the base packages cannot be changed at this time.

Our website has details of additional activities you may wish to add to your package in advance, or these can be arranged at the property depending on availability. The website also has a brief description and the duration of each.

Any questions, please feel free to contact us by email anytime at [email protected].

Our vision is to be recognized as Bali’s premier wellness retreat—where personalized service, unmatched jungle serenity, and exclusive cultural experiences create a one-of-a-kind experience.

What Makes Our Team Special?

Most of our staff are local, and are eager to learn and provide a unique hospitality experience. Some will speak a little English, and we have found that communication is generally not a problem.

Supporting the local community is one of our main priorities.

How Do You Get Here?

As mentioned above, we are situated about a 2 1/2 hour drive from the airport, it can be a little less “depending on traffic” of course – which is a phrase you will hear many times in Indonesia!
We highly recommend asking us to arrange a car to pick you up and drop you off afterwards (so you don’t get lost!). All our package options include complimentary car transportation
to and from your destinations in Bali (within a 50 km radius).
We are situated in the foothills of the Mount Batukaru mountain, and the property itself has small inclining steps to/from our cabins. Sadly at the moment we are not “wheelchair friendly”, but we will of course offer assistance where we can.

What Makes Dining at Bali Palms Special?

The focal points of the property tend to be the pool and the restaurant, although you are welcome to (and most do) stroll around to see our beautiful flora and fauna, gardens, ponds, rivers and small waterfalls etc. Please note that our meals consist of set menus daily, using where possible fresh ingredients from our property and local markets, although for an additional charge we try to offer some alternatives, depending on the season. Please advise us in advance should you have any dietary restrictions. Overall we try to be as in touch with nature as we can. “Eco-friendly” is an often over-used expression, however we do use fresh fish, eggs and other produce raised on our property where we can. We have a complimentary self-service area at all times for water, tea, Balinese coffee, selected fruits etc.- with freshly brewed coffee, along with canned sodas, available on demand at an additional charge. Basic alcoholic beverages are also available by request. In our restaurant we have plenty of space should you wish to relax with books, games, enjoy a game of Pool or simply unwind with friends.

Can you accommodate specific dietary restrictions or allergies ?

Absolutely. Providing healthy, delicious, and safe meals is a cornerstone of the Bali Palms experience. Our kitchen team is dedicated to catering to most common dietary needs. Please be sure to inform us of any requirements (e.g., vegetarian, vegan, gluten-free, nut allergies, etc.) on your booking form. We will coordinate with our chefs to ensure your customized, full-board menu is prepared safely and deliciously throughout your stay.

How Is Our Retreat Space Designed?

The best descriptions are found on our website or from guest comments, however in summary we have 11 private cabins (9 king, 2 twin) each situated with views of our gardens, along with
many ponds and a small river/waterfall at the bottom of the property. Internet (we have our own generator in case of outages) along with other services, is freely available.
Small gazebos are strategically positioned around the property for relaxing, reading or even an outdoor massage.
We do have extra single beds if required, although the recommended occupancy is 2 people per cabin (max 3).
Given our size (over 5 acres) we are able to provide a unique location for special events such as weddings, corporate events, and group gatherings.
With enough friends you can fill the entire property, for added privacy and personalization.
Please note that we have no TV’s, and there is generally a quiet period from 9pm until morning for the benefit of our guests and our local neighbours. Loud music/noise is not allowed later than 10pm, again out of respect for our surroundings.

What Do We Do?

Our mission is to offer an unparalleled wellness retreat experience that combines unrivalled comfort within Bali’s remote jungle settings – enriching the mind, body, and soul through holistic practices, and authentic local activities. With individualized care , our property and our one-of-a-kind local activities aim to nourish, inspire, and reconnect guests with themselves and the natural world.

Whether you seek relaxation, rejuvenation, reflection or even a little exploration, our retreat options ensure that your time with us is meaningful and memorable. Let us guide you on a journey of self-discovery amidst the tranquility of our surroundings

Each of the Mind, Body and Soul packages offer the chance to start,refresh or deepen your yoga practice through our twice daily vinyasa flow classes and workshops, which include yin and restorative yoga (each is perfect for beginner, intermediate and advanced practitioners).

Here at Bali Palms, we believe in providing transformative experiences that nurture the mind, body and soul. Our Mind, Body, and Soul packages, each of varying lengths, are meticulously crafted to offer guests a holistic wellness journey that rejuvenates and inspires.

Each package extends a heartfelt invitation geared towards comfort and renewal. Your sanctuary awaits you within our lush garden setting, offering high quality and private accommodation (for single or double occupancy), complemented by a thoughtfully curated daily meal plan to nourish your being. From the moment you arrive, our seamless airport transfers ensure a gentle transition into tranquility. Each day unfolds with the calming presence of outdoor yoga and meditation, grounding you amidst nature’s embrace, and later an opportunity to experience the tender touch of a Balinese massage to release tension.

Retreats are often woven with authentic traditional and spiritual practices, often with deeply personal interactions with Balinese healers. We do our best to lovingly ensure every guest finds a path to wellness, nurtures their spirit by fostering inner harmony.

What fitness level is required for the yoga?

Our retreats are designed for all levels, from complete beginners to experienced practitioners.

What are the accommodation options, and where can I see photos?

We offer exclusive, private cabins meticulously designed for comfort and an authentic Balinese experience. Each cabin measures 36m square with features : Choice of 1 King Bed Cabin or Twin Beds Cabin or 1 Suite King Bed Cabin. You can view a full gallery and detailed amenity list on our Gallery.

What is the Wi-Fi and cell service like at the retreat?

We encourage guests to embrace a digital detox and reconnect with nature, but we understand the need for connectivity. Complimentary high-speed Wi-Fi is available in all common areas and private cabins. Cell service is generally reliable for most providers.

How is the weather there?

Bali Palms is located in the Tabanan region, which is elevated and more lush, resulting in a tropical climate that is often slightly cooler than the coastal areas. Year-round: Expect warm temperatures, typically ranging from 24 C to 30 C. Seasons: Bali has two main seasons—the Dry Season (typically April – October) and the Wet Season (typically November – March). During the wet season, expect higher humidity and frequent, short, heavy rain showers, often in the afternoon or evening, which keep the jungle vibrant. Note: We recommend checking the 10-day forecast closer to your travel date, but always pack for warm, humid weather.

What should I pack for my retreat?

Our environment is tropical and laid-back. Your packing list should prioritize comfort, breathability, and sun protection. For Activities: Lightweight, breathable activewear for daily yoga and meditation. Comfortable trainers or walking shoes for nature walks and excursions like the rice field/waterfall trek. For Leisure: Swimsuits for the pool and waterfall, comfortable sandals or flip-flops, and light, casual clothing (shorts, dresses, skirts) for dining and relaxing. Essentials: – Sun Protection: Reef-safe sunscreen, sunglasses, and a hat. – Insect Repellent: Recommended, as we are nestled in a lush jungle environment. – Documents: Passport, e-Visa (if required), and travel insurance details.

Children Policy

Given the abundance of ponds, the river and some steep inclines, for safety reasons we do not recommend bringing children, except by prior arrangement.

– Kids 5 years and under stay free of charge.
– Children 6 and up are considered adults for pricing purposes.
– Please let us know in advance if you’re bringing little ones so we can prepare accordingly.
– We kindly ask that parents keep an eye on their children at all times and take responsibility for their behavior and any damages.

Can I bring my Furry Friend?

Given the abundance of ponds, the river and some steep inclines, for safety reasons we do not recommend bringing pets, except by prior arrangement.

– We’re happy to welcome small, friendly pets—just let us know in advance so we can prepare.
– Please bring a leash, and kindly note that pets should stay inside the cabin at night and off the bed.
– We’ll provide towels and bowls to help your pet feel right at home.
– We simply ask that pets are respectful of other guests and help us maintain the peaceful, relaxing atmosphere.
– Your pet’s safety and care will be your responsibility throughout the stay.

What time is check in & check out ?

– Our standard check-in time is from 2:00 PM and check-out time is by 12:00 PM.

– A late check-out may be possible until 3:00 PM, subject to availability and prior approval. Please note that check-outs after 3:00 PM will be charged as a full additional night.

– We do not accommodate check-ins or check-outs on New Year (Dec 31–Jan 1) and Nyepi Day (Balinese Day of Silence). Kindly plan your arrival and departure around these dates.

How does our pricing works ?

We get this question a lot, and we know it can be confusing at first. Rest assured we will make sure you get the best pricing for what we offer.

Like many places, you will find us on some online sites, however we can guarantee you the best prices are always available on our website www.balipalms.com in the form of packages. Often the most economical approach, if you wish to create your own itinerary is to select our basic “Experience” package, and add other activities and/or nights afterwards.

Most of our core packages have flexible time periods from 4 days/3 nights to 7 days/6nights we can add extra nights as we are aware many of you are travelling a long way and need to co-ordinate with flight schedules

The package price is essentially created using a standard per night price based on 1 cabin (1-2 pax per cabin), and selected activities depending on the package. This is then discounted to ensure we offer you the best possible value.

Should you wish to stay longer, or add additional activities, these will be at the regular guest price, please note you will still benefit as the base package is lower than otherwise could be arranged.

The price of additional nights and activities can be found on our website, they are subject to change – however are always fixed at the time of your booking.

What should You know before booking?

To ensure we can best accommodate your needs, given our exclusivity, we have the following conditions (note: on-line providers may have their own rules)
Bookings though our site (www.balipalms.com) :
– securing a booking requires a minimum deposit of approximately 30% of the package price, with the balance normally payable on arrival
– Any payments are 100% refundable if you need to cancel up to 30 days before arrival
– for “no-shows” and any cancellations up to 30 days before arrival, advance payments will be non-refundable.
– additional confirmed “pre-booked” activities are included as part of the package price – those added on-site are charged at the property.

Should I bring cash, and are credit cards accepted at the resort?

While the deposit of your retreat is prepaid, you may need local currency for the balance. extra services, excursions, or tipping. Cash: We recommend bringing some Indonesian Rupiah (IDR) for small purchases in local villages or for any non-included expenses. Credit Cards: We accept major credit cards (Visa/Mastercard) for settling any final resort charges (e.g., extra spa treatments, beverages, or retreat shop purchases). ATMs: Please note that there are no ATMs nearby, so it is best to withdraw cash at the airport or in the major towns before your transfer.

What happens if I need to change my plans or to cancel my trip ?

We know that life happens! To give you peace of mind when booking your retreat getaway, we offer the following: – 30+ Days Before Arrival: You will receive a 100% refund of any payments made. – Within 30 Days of Arrival: The 30% deposit becomes non-refundable. If you paid the full amount in advance, 70% of the total booking cost will be refunded to you. Just drop us a friendly line at [email protected]. Our team will process your request and send you a confirmation email. Once you receive that email from us, your cancellation is all set.

How will I receive my refund?

We’ll send your money right back to you! For your security, refunds are automatically processed back to the original payment method you used (like your Credit Card, PayPal, or Bank Transfer). While we process things on our end immediately, banks can sometimes take 5–10 business days to “do their thing” and show the balance in your account. We appreciate your patience!