Please note that we have implemented a number of precautionary steps related to the outbreak of the Novel Coronavirus disease (COVID-19) in order to maintain a safe and secure environment for our guests and employees at Bali Palms. We have followed guidelines from both the WHO and our local health departments. Our management teams are on standby 24/7 to safeguard the property with local and regional authorities.
If you have made a direct booking (via telephone, email, or our official website), including any Non-Refundable bookings at our properties, you can modify your booking to any future date or cancel the booking by contacting our reservation team. Booking cancellations during the Covid travel-restrictions period will be waived for free.
For any bookings made with third-party Travel Agents or OTAs, please contact the respective agents regarding their modification and cancellation policy.
Failure to arrive at the property without making an official cancellation or modification will be treated as a No-Show.
We take standards of hygiene and cleanliness very seriously, and are taking additional steps to ensure the safety of our guests during their stay at our property. On a daily basis, the Bali Palms team are working to ensure that they meet the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand washing hygiene and cleaning product specifications, to guest room and common area cleaning procedures.
Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
Following closely all WHO situation reports on the spread of Coronavirus, the Indonesian government has suspended its visa exemption policy for short-stay visits, visa-on-arrival and diplomatic/service visa-free facilities for all countries.
Please see below information regarding the government policy should you intend to travel to Bali.
The Sanglah General Hospital in Denpasar, Sanjiwani General Hospital in Gianyar regency, Tabanan General Hospital and Buleleng General Hospital are official hospitals in Bali that will handle possible COVID-19 patients. The main public hospital in Tabanan Bali is RSUD Tabanan Hospital Centre located in Tabanan – 37 minutes from Bali Palms by car.
Address: Jalan Pahlawan, Delod Peken, Kec. Tabanan, Tabanan
Contact: +62 361 811027
RSUP Sanglah Hospital
Address: Jalan Diponegoro, Dauh Puri Klod, Denpasar Barat, Kota Denpasar
Contact: +62 361 227 911
RSUD Sanjiwani Gianyar
Address: Jalan Ciung Wanara-Gianyar No.2, Gianyar, Kec. Gianyar
Contact: +62 361 943020
Address: Jalan Ngurah Rai No.30, Astina, Kec. Buleleng
Contact: +62 362 22046